At The Laundry Brothers, we’ve had hundreds of conversations with busy customers from overworked parents to small business owners and students. And we’ve noticed a pattern: people are tired of laundry taking up time they don’t have. Whether it’s confusion about turnaround times or concerns about cost, we’re here to answer your most common questions and share how we’ve shaped our service to solve the problems you’ve told us about.
Do you even come to my area?
📍 FAQ + Pain Point
Many customers tell us they almost signed up but weren’t sure if we serviced their location. So here it is — loud and clear.
We serve both North and South of the Fraser River:
✅ North of Fraser: Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Port Moody, Port Coquitlam, Coquitlam
✅ South of Fraser: Richmond, Surrey, Delta, Ladner, Langley
If you’re close by and not sure — message us. We’re growing fast and might already be in your area.
How long until I get my laundry back?
🕒 FAQ + Expectation Setting
One of the biggest concerns we hear on calls is turnaround time. You're busy — and you don’t want your clothes gone for days.
⏱️ Good news: We return your laundry in 24 hours.
That’s right — pickup today, fresh laundry tomorrow. No stress, no delays.
What does this cost?
💰 FAQ + Pain Point
Some potential customers assume laundry pickup and delivery must be expensive. We get it — affordability matters.
We’ve made our pricing simple and transparent. You can check it out here:
👉 See Pricing
No hidden fees, no surprises. Just clean laundry, delivered.
Where are you located?
📌 FAQ + Trust Factor
We're proudly based in Maple Ridge, BC, and we’re a locally-owned, family-run business. That means real people, real accountability, and real care for our community.
I don’t have time to sort or bag my laundry.
😫 Pain Point from Calls
We’ve heard this on more than a few customer calls:
"I’ve been meaning to try you, but honestly... I just don’t have the time to deal with it."
That’s exactly why we exist.
We make laundry as hands-off as possible — just leave your bag out, and we’ll take care of the rest.
💬 Your Time is Valuable — Let Us Help You Get It Back
You shouldn’t have to spend your evenings or weekends buried in laundry.
That’s our job — and we’re happy to do it.
✅ 24-hour turnaround
✅ Transparent pricing
✅ Pickup & delivery included
✅ Local, reliable service
📢 Ready to take laundry off your plate?